Returns PolicyIf your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on email@example.com. Return request must be raised within 7 days from the date of delivery.
Valid reasons to return an item
- Delivered product is damaged (i.e. physically destroyed or broken) / defective.
- Delivered product is incomplete (i.e. has missing items and/or accessories).
- Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
- Delivered product is does not match product description or picture (i.e product not as advertised)
- Delivered product does not fit. (i.e. size is unsuitable)
Conditions for Returns
- The product must be unused, unworn, unwashed and without any flaws.
- The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.
- The product must be returned in the original and undamaged manufacturer’s packaging/box. Do not put tape or stickers directly on the manufacturer’s packaging / box.
NOTE: It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process.
If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.
If your return request has been rejected, the item will be delivered back to you between 6-8 days. Item will be sent to scrap after a failed delivery attempt and no refund will be given.
Issuance of RefundsIf your product is eligible for a refund, you can choose your preferred refund method.
The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.